Many people do not realize that they have options when collecting social security. Factors such as age, marital status, disability, and self-employment, among others, can affect the amount of money received. Registered Social Security Analyst (RSSA) created a certification program to train professionals to guide people in optimizing their benefits.
With 10,000 Baby Boomers retiring every day, the market for advice about social security benefits is huge. RSSA provides a new professional certification to tap into that market. Financial professionals can enhance their practice, and someone seeking an encore career could start a business.
Who would become an RSSA? How much would people pay for this service? Would people welcome entering this new profession? We conducted focus groups and research to ascertain the viability of this new financial service and how to attract professionals and clients. We helped RSSA define and launch the business model.
Potential analysts need to know about the training and the value of adding this certification to their services. We developed the value proposition that guided the marketing to recruit analysts and attract soon-to-be-retirees to the service.
RSSA needed a recognizable logo that would have the same respect as “CPA” or other financial certifications. Branded as a personalized service to optimize your Social Security benefits, we designed a logomark that could be used on everything, from business cards to marketing materials to stationery by professionals across the country.
Professionals need a website for training, customizing and printing their marketing materials, finding leads, and keeping up to date on changes. Their website is a one-stop shop, with links to training modules and the certification exam.
When they become analysts, they have access to marketing materials, from business cards to social media posts as well as continuing education. They can add their name to the list of qualified analysts so potential customers will find them easily.
Consumers need a website that explains the value of RSSA and helps them find an analyst near them. Although the material presented here is different from that on the analysts’ site, the two are seamlessly integrated at the back end so clients and analysts can find each other and communicate seamlessly.
We identified the types of people who make good RSSAs and developed marketing outreach materials, including a sales kit, to attract them.
Reaching the market of soon-to-be-retired people required both print and online materials as well as a marketing strategy that includes emails, postcards, social media, and a consumer-facing website. With just one login, an analyst can set up a profile, create marketing materials, invoice clients, do bookkeeping, and get support.
To attract consumers, we crafted the value proposition, marketing materials, including print, digital, and videos, and the lead-generation system to drive leads to RSSAs.
The new analyst can open a business immediately because the NRSSA website has everything that they need to promote their practice:
The National Association of Registered Social Security Analysts is now a respected source of financial information, frequently quoted in publications such as Financial Advisor Magazine, MarketWatch, Accounting Today, and TheStreet. It has a partnership with the National Association of Enrolled Agents so tax planning can include social security benefits. The organization has attracted RSSAs who are providing valuable expertise to help people maximize their Social Security benefits.